Refund policy

Returns and Refund Policy

Thank you for shopping at Rubic Ice. We want you to be completely satisfied with your purchase. If you are not entirely happy, please review our policy below.

1. 14-Day Return Window
We accept returns for items that are unworn, unused, and in their original packaging (including the gift box) within 14 days of delivery. 

2. Return Process & Address
To initiate a return, please contact us at support@rubicice.com with your order number and a photo of the item. **Do not send items back to the address on the package.** You must contact us first to receive a Return Authorization (RMA) and the correct return address. Items returned without prior authorization will not be accepted or refunded.

3. Return Shipping Costs
Customers are responsible for all return shipping costs. Original shipping fees are non-refundable. *Please note: Because we ship internationally, return shipping costs may be higher than the product price. We highly recommend contacting us for alternative solutions (like a partial refund) before initiating an international return.*

4. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item. Please provide a clear photo or video of the issue. 
- For minor issues (e.g., a loose stone or sizing issues), we will offer a **Partial Refund** or send a free **Replacement/Repair Kit**. 
- For major defects, we will send a replacement watch free of charge. **In most cases, you will NOT be required to return the defective item.**

5. Refunds
Once we receive and inspect your return (if applicable), we will notify you. If approved, you will be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

6. Custom or Personalized Items
Items that have been personalized, custom-engraved, or severely damaged by the customer (e.g., scratches from daily wear, water damage) are not eligible for return.

7. Contact Us
For any return or refund inquiries, please contact our customer service at support@rubicice.com.